Monthly Maintenance Terms & Conditions
The terms that apply to monthly maintenance plan memberships.
Terms and Conditions for the Monthly Maintenance Plan:
Connolly Contractors London offers a Monthly Maintenance Plan designed exclusively for private property owners and landlords managing residential properties in Greater London. This plan provides regular property maintenance with a guaranteed same-day response to all included services, ensuring your property remains well-maintained and in compliance with safety standards.
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1. Eligibility
This plan is available to:
- Private property owners
- Landlords managing single or multiple residential properties
This plan does not cover commercial properties and is only available in Greater London until further notice.
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2. Services Included
The plan covers routine maintenance and minor repairs, including:
Plumbing & Drainage
Fixing minor leaks (taps, pipes, and toilets)
Unblocking sinks, basins, and internal drains
Checking and maintaining pipework to prevent blockages
Electrical Maintenance
Repairing faulty light fittings and power sockets
Replacing fuses and resetting circuit breakers
Testing and maintaining electrical installations
Annual servicing of electrical systems
Annual NICEIC Electrical Safety Certificate for landlords
General Handyman Services
Repairing/resecuring loose fixtures and fittings
Minor carpentry work (adjusting doors, hinges, and locks)
Small plaster touch-ups
General property inspections and minor maintenance
Heating & Mechanical Systems
Annual servicing of mechanical systems (boilers, radiators, heating controls)
Bleeding radiators and checking thermostats
Replacing faulty thermostatic radiator valves (TRVs)
Sump pump servicing
Annual Gas Safety Certificate for landlords
General Property Maintenance
Gutter and downpipe inspections/cleaning
External pathway and driveway maintenance (minor repairs only)
Roofline maintenance (soffits, fascias, and minor repairs to guttering)
Minor decking, tiling, and flooring repairs
Additional Benefits
Guaranteed same-day response for all included services
After-hours call-outs included for emergencies
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3. Exclusions
The plan does not cover the following:
Major Repairs & Renovations
Structural work (walls, roofing, foundations)
Full bathroom or kitchen refurbishments
Full replacement of fixtures and fittings
Plumbing & Drainage
Replacement of entire plumbing systems
Repairing external drainage/sewer systems
Replacing bathtubs, shower enclosures, or sinks
Electrical Works
Full re-wiring of properties
Installation of new electrical circuits
Heating & Mechanical
Replacement of boilers or central heating systems
Major repairs requiring specialist contractor services
Other Exclusions
Painting and decorating
Emergency call-outs outside of Greater London
Work requiring planning permission or compliance with new building regulations
The interpretation of inclusions and exclusions is at the final discretion of Connolly Contractors Limited.
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4. Fees and Payment
- The monthly fee will be specified upon enrolment and is subject to change with prior notice.
- Payment is by direct debit only.
- Late payments may result in suspension of services until payment is received.
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5. Term and Termination
- The plan requires a minimum commitment of 12 months.
- Early termination will result in a final charge for the balance of the 12-month term.
- This charge will be taken by direct debit, or if the customer cancels the direct debit, a final invoice will be sent by registered post to the property address.
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6. Scheduling and Access
- Routine maintenance visits will be scheduled in advance.
- The client agrees to provide necessary access to the property for scheduled services.
- Missed appointments without prior notice may result in additional charges.
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7. Liability
- Connolly Contractors will perform all services with reasonable care and skill.
- We are not responsible for pre-existing conditions or damage caused by unauthorised third-party work.
- Damage caused by tenant misuse or neglect is covered under this plan.
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8. Amendments
- Connolly Contractors reserves the right to modify these terms and conditions.
- Clients will be notified of significant changes at least 30 days in advance.
For more information or to enrol in the Monthly Maintenance Plan, please visit our membership page.
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